AirTight Networks, a global leader in cloud managed Wi-Fi, continues to drive its vision of simplifying connectivity to the digital world with the successful launch of new customer and partner-focused online communities. Designed and implemented by Persistent Systems, these online communities are built on, and integrated with, the Salesforce platform to enable peer-to-peer support for both customers and partners, providing a better user experience, higher engagement and faster answers to questions.
AirTight's mission is to make enterprise Wi-Fi extremely simple and massively scalable to connect billions of devices to the digital world. AirTight is obsessive about making its customers successful and is committed to fearless creativity, partnering with others who share the same passion. The company provides users with the most affordable and highly-secure cloud based wireless networks.
As Rick Wilmer, AirTight CEO, says, “Accelerating global delivery of our cloud-managed Wi-Fi solutions is a top priority. To accomplish this, we search out new and smart ways to make our customers and partners successful as they further their innovations through cloud Wi-Fi. Being able to provide an engaging community to our customers and partners is essential to AirTight’s growth.”
Persistent helped build a user community for AirTight with the following features:
· Additional, faster ways for customers to learn and get help.
· A place for customers to collaborate with each other.
· A way for global channels to get specific information and offerings based on their geography and specialty.
Ashish Seth, Vice President, Social Practice at Persistent Systems, adds, “AirTight Networks is a great example of what we call a born-in-the-cloud company. They’ve always been digital, so they aren’t encumbered by legacy outlooks, and are now looking at how to extend their digital advantage. They’re enabling their customers and partners to work smarter, which results in faster and greater ROI for everybody.”
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