NCR introduced the biggest change to the way an ATM operates since the self-service banking channel was invented nearly 50 years ago. NCR Corporation (NYSE: NCR), the global leader in consumer transaction technologies, has launched Kalpana software, an enterprise software platform that moves ATM software and operations to the cloud.
Kalpana software runs ATMs remotely, initially through a thin-client ATM including an Android operating system, and is designed to eliminate malware, enable rapid deployment of new devices and ATM services, reduce costs by up to 40 percent, and create amazing customer experiences. Kalpana software also seamlessly blends into existing banking and IT infrastructure, connecting to existing ATM networks and other consumer-facing channels to allow transactions and services to be shared and re-used elsewhere. This dynamic allows financial institutions and independent ATM deployers to run a combination of conventional ATMs and ATMs driven by Kalpana software.
“The financial landscape in India is seeing a rapid change with both the Reserve Bank of India (RBI) and Ministry of Finance (MoF) paving ways to include the over 40 percent unbanked population into the formal banking stream, said Navroze Dastur, Managing Director, NCR India. “For this to happen, the ATM will continue to be a key enabler for financial institutions as they look to penetrate the rural markets, overcoming infrastructure challenges, while also making it affordable to run ATMs in rural economies where the provision of such banking infrastructure was previously unaffordable.”
The advent of Kalpana software comes at a very opportune time, as its slim design consumes less power and its plug-and-play capabilities allow for faster installations and easier software upgrades through its cloud connect capabilities that remotely address software issues.
“NCR’s Kalpana software is the most disruptive change to the ATM ecosystem in decades. Business and consumer applications are increasingly turning to enterprise or cloud-based solutions that reshape security and enable fast, nimble and dynamic customer experiences,” said Matthew Heap, director for Marketing and Solutions Management, NCR Financial Services for Asia Pacific. “Kalpana software is ideal for financial institutions and independent ATM deployers looking to improve security, quickly advance service delivery through technology, and reshape their cost to serve.”
Cardtronics – the world’s largest retail ATM owner/operator – has plans to pilot the Kalpana software and thin-client Android ATM at locations in the Dallas-Fort Worth area, beginning later this spring.
Traditionally, ATMs have run on thick-client, PC-based software and hardware technologies physically found in the ATM. When compared to other consumer channels, such as online and mobile, this legacy PC architecture is more inefficient, expensive and complex. These challenges have become heightened following recent industry issues related to security and compliance. Kalpana software is more secure than traditional ATM software because all software updates are originated and controlled at the server level.
NCR estimates that Kalpana software can reduce the cost of running an ATM network by up to 40 percent. For a bank or ATM operator running a network of 100 ATMs, Kalpana software could reduce the total cost of ownership by $540,000 to $800,000 a year by breaking free from the constraints, expenses and security procedures of existing ATM technology.
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