Canon India launched Canon Business Services (CBS). With the launch of this new service, Canon’s Office Imaging Solution Division (OIS) expands its offering, becoming a provider of digital document management services and print room services.
Organizations around the world face the same challenge daily of adopting technologies that can help improve operational performance, gain a competitive advantage and meet growing service demands without compromising on the existing infrastructure. Canon Business Services addresses current needs of India-based organizations by enabling them to outsource information intensive processes, communications and administrative functions. CBS will help companies streamline their printing infrastructure and enhance their processes.
Organizations around the world face the same challenge daily of adopting technologies that can help improve operational performance, gain a competitive advantage and meet growing service demands without compromising on the existing infrastructure. Canon Business Services addresses current needs of India-based organizations by enabling them to outsource information intensive processes, communications and administrative functions. CBS will help companies streamline their printing infrastructure and enhance their processes.
Speaking on the occasion, Dr. Alok Bharadwaj, Executive Vice President, Canon India said, “With an increasing demand for faster decision making, organizations are aiming for business efficiency, cost reduction, improved turnaround time and serviceability. They are looking for value driven solutions for continuous process improvements within business and government; there is a high demand for managed integration of office functions. Also, the transition from CapEx (Capital Expenditure) to OpEx (Operational Expenditure) has been so well embraced by the Indian Industry that Canon visions the entire B2B imaging market shifting towards it. Bridging this gap, is where Canon Business Service acts as an integral part to the industry and will play a vital role in the Government and Corporate sector in India.”
In the first year of its operations, Canon Business Services is expected to generate Rs. 10 crore revenue and aims to take this number to Rs. 100 crore in the next 5 years as it builds a strong ecosystem of delivery as well as partners.
“For large organizations, printing and digitization is a non-core capability and shifting it to experts like Canon can help them streamline, be efficient, reduce administration, IT work and cost overheads. Canon Business Services plays an important role in getting secure, confidential digitized results and eco-friendly printing. With Managed Documentation Services becoming inherent a number of companies today are looking at more futuristic consolidated solutions. Canon’s CBS will create breakthrough architecture for imaging requirements.” he added.
The launch of this new division marks Canon’s foray into outsourcing, enabling companies to leverage Canon’s expertise in managing processes like mailroom operations and document digitization and management as a service. Canon’s entry into this market is a reflection of the changing nature of the office technology market and the increasing importance placed on effective design and management of critical business processes and related workflow by growing Indian companies. While critical to the smooth running of the business, these processes and workflow can be further optimized and managed through outsourcing to trusted partners like Canon Business Services.
The company has already added four leading organizations from Pharmaceutical, BFSI, and Life Sciences to its client list for the new services and aims to take this number to 100 clients by end of 2015.
Canon’s OIS division focuses on offering unparalleled document management solutions to the large enterprise, SME and government sectors. The division witnessed a year-on-year growth of 8% in 2013. Canon’s managed document services (MDS) represent approximately 25% of the OIS division’s business returns. Managed print services’ contracts are expected to represent 40% of revenues by end of 2014. Canon MDS is currently managing end-to-end printing infrastructure of 100 large customers in India.
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