A new comparative study by Accenture has found that Singapore, Norway and the United Arab Emirates (UAE) rank first, second and third, respectively, among 10 countries in their use of “digital government” — from offering online portals to access public services to employing digital channels and social media to communicate and engage with citizens.
The countries in the study — Brazil, Germany, India, Norway, Singapore, South Korea, the Kingdom of Saudi Arabia, the UAE, the United Kingdom and the United States — were measured against the following criteria and given a cumulative score from one to 10:
Citizen Service Delivery Experience: The extent to which government agencies are citizen-centric, leveraging multichannel and cross-government public service delivery and initiating proactive communications, education and the use of social media for engagement.
§ Citizen Satisfaction: The extent to which citizens believe governments are meeting their needs and providing quality services.
§ Service Maturity: The level to which a government has developed a digital presence, in terms of publishing, interactions and online transactions.
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