Trend Micro Incorporated, the global
cloud security leader, recently deployed Comprehensive Security Solutions for Hindustan
Petroleum (HPCL), one of India’s largest oil and natural gas companies.
Headquartered in Mumbai, the state-owned firm is the most respected
organizations in the country.
HPCL’s data was shielded by a thin
layer of anti-virus software and lacked a centralized management and monitoring
component to keep track of updates and vulnerabilities. Another challenge was
that users weren’t able to download security updates directly from the
Internet. Worse, many of HPCL’s employees did not have Internet connection at
all times. As a result, many user machines were getting outdated when it came
to security updates. Apart from malware attacks, this was also resulting in
productivity losses for HPCL. Its helpdesk team was the busiest team in the
company, as it used to receive numerous calls in a day.
“The solution we had was not
comprehensive. It was protecting us only at the client level. But there was no
protection at the network level. There were times when, for instance, we could
not connect a freshly formatted laptop onto the network without getting
infected by a virus. We realized that having AV software on all the clients was
not sufficient. Also, monitoring and patching was not happening effectively,” says M.P. Keshava, chief
manager-Information Security and Compliance, HPCL. “There were many
instances of PCs getting re-formatted because the AV software did not work
properly. When we studied the scenario, we realized that it was mainly because
the users were not updating their antivirus software regularly,” added Keshava.
On top of that, HPCL had an
extensively distributed network with multiple locations across the country.
Central management and monitoring, thus, became the need of the hour for the
company.
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