Dell Services continues to expand its innovative offerings—including consulting, cloud services, application services and business process outsourcing—to deliver new levels of agility to help these highly regulated industries transform to embrace growing demands and manage their futures.
The exploding volume of medical imaging data, outcomes-based payment models, privacy and security regulations and new regulatory changes in the healthcare insurance market continue to increase the complexity faced by healthcare organizations. In 2013, Dell leveraged its healthcare intellectual property and proprietary solutions to help customers innovate, transform and respond to market pressures to address this complexity, and has seen significant momentum among both healthcare providers and health plans.
With the evolving landscape of the U.S. health insurance market, Dell is successfully supporting health plans as they react to new regulations and work to improve access to healthcare. For example, Harvard Pilgrim Health Care (HPHC) is able to deliver important new services to members, medical providers and brokers through a new component-based claims system. Dell Services is working with HPHC to enhance the company’s core IT infrastructure and consolidate and manage its applications and claims processing systems that support more than 2,000 end users.
State-level healthcare insurance exchanges are seeing positive momentum despite issues that the federal healthcare exchange website is currently working to address. Dell Services helped launch a state exchange for the Massachusetts Health Connector,and has implemented Health Insurance Marketplace solutions for health plan issuers including Affinity Health Planand CareSource. Dell’s solutions helped these customers realize early success in their rollouts with the creation of critical platforms and applications that support enrollment, claims processing and communication with enrollees.
Dell was named 2013 Payer ITO Star Performerby Everest Group1 and has seen a 65 percent year-over-year growth in health plan business.
Dell’s Cloud Clinical Archive, one of the world’s largest cloud-based, vendor-neutral medical image archives, is projected to reach the milestone of 7 billion managed images by early 2014.Now managing and securing more than 94 million clinical studies and supporting more than 800 clinical sites, the archive gives health care providers complete access to medical imaging data from the secure cloud whenever or wherever it’s needed, even during a downtime event that occurs from human error or natural disaster.
This year Dell Services achieved a 50 percent rise in consulting engagements2 by helping healthcare providers navigate reimbursement changes, increasing adoption of electronic medical records (EMRs) and enabling technology that better connects providers with their patients. More than 4,000 hospitals and 400,000 physicians worldwide work with Dell.
· Extending Cloud-Based Healthcare Solution to Emerging Markets to Improve Patient Care
Dell Services today announced a new cloud-based Hospital Information System (HIS) solution that delivers seamlessly integrated clinical and financial systems for hospitals and health providers. The solution will launch first in India early next year and will ensure that providers have smooth access and instant information availability by supporting core clinical tasks and back-end needs. It is scalable, cost effective, widely accessible and flexible to suit the unique needs of Indian healthcare providers.
While the banking industry is showing signs of recovery, companies continue to grapple with prevailing challenges of customer acquisition and retention. Dell offers transformation and modernization servicesto help customers address these issues, and has seen tremendous momentum in these areas in the last 12 months.
To help customers adapt to evolving customer preferences and technology innovations, Dell today is announcing digital transformation frameworksand payment transformation servicesthat help banks reduce costs and better retain customers, while complying with recent regulations. These solutions allow banks to provide their customers with an enriched and seamless experience across all channels and devices, and also help simplify and modernize banks’ front-to-back processes to allow them to take advantage of cloud, mobility, social media and analytics.
The new payment transformation services have helped a leading European bank to consolidate their payments systems, considerably reducing IT and operations costs and ensuring straight-though-processing. This has helped the bank meet the crucial Single Euro Payments Area(SEPA) deadline, ahead of several of their peers in the European market and considerably scale up their payments operations for future growth.
Dell Services’ Third Party Administration platform for end-to-end insurance processing enables faster go-to-market for insurance providers and saves significant costs for policy and claims administration. Dell has integrated a unique transformation and business intelligence framework into the platform that reduces cycle time and cost along with providing better transparency and control. As a result of Dell’s innovative approach to Third Party Administration, the company has won more than ten multi-million, multi-year contracts in the last eighteen months from top insurance providers in North America and successful delivery of customer projects have helped Dell’s customers win awards from industry analysts in three of the last four years, further securing Dell’s position as a leading Third Party Administrator in North America.
Dell Services announced today that 5Star Life Insurance Company (5Star Life) has selected Dell’s Business Intelligence solution to help drive strategic business decisions with real-time, comprehensive, and consolidated information. 5Star Life is the underwriter of the Armed Forces Benefits Association and a growing provider of supplemental and other voluntary life insurance products. Its flexible business model enables 5Star Life to serve the needs of a diverse clientele – as an insurance advisor to individuals and organizations, and as a partner to brokers.
· Introducing Claims Transformational Framework
Today Dell is also launching a claims transformational frameworkthat allows insurers to transform their claims operations to improve customer service while delivering significant cost savings. Initial customer results include double-digit percentage improvements across all parameters - number of claims being filed online, savings in claims processing, and reduction in claims cycle time.
Dell delivers a broad range of specialized services for BFSI providers, such as business process outsourcing, payments modernization, loyalty rewards solutions, regulatory compliance, enterprise billing and relationship pricing.
“Our next-generation services make us uniquely qualified to help customers transform, connect, inform and protect their organizations. We work with customers in all industries, and healthcare and finance in particular are facing unique challenges, intense changes and scrutiny that are forcing organizations to be agile and prepare for a new reality. Our expertise in these industries can help them adapt and stay ahead of the changes,” said Suresh Vaswani, president, Dell Services.
“Over the years, Dell Services and Harvard Pilgrim have formed an extraordinary partnership. Dell is committed to our success, and that commitment has enabled us to improve our service to our customers while achieving significant operational efficiencies,” said Eric Schultz, President and CEO of Harvard Pilgrim Health Care.
"Dell has done a great job in pushing forward its full range of products in support of customers in the health and financial services industries,” said Scott Lundstrom, Group Vice President and General Manager, IDC Financial, Government and Health Insights. “Advanced products and services are allowing customers to achieve value through both technical and business process transformation.”
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