Zensar Technologies announced an end-to-end suite of
Multivendor Support Service (MVS) Offerings, which will help enterprise
customers accelerate how they monitor, identify and remedy
issues in server, storage and networking environments.
“Zensar has expanded its suite of Multivendor
Support Services beyond hardware break-fix to include infrastructure
monitoring as well as the migration of IT infrastructure to hybrid
cloud,” said Vivek Gupta, Chief Executive, Zensar Global
IM Services. “Today Zensar is able to provide MVS services with a
global SLA and single point of contact across our client’s entire
infrastructure stack.”
With the enhanced suite of offerings, Zensar is
building on the strength of its more than 20 years of experience in MVS,
and providing next-generation services to meet the needs of today’s
enterprises. Zensar MVS is available in over 140
countries worldwide with local language capabilities and 24x7 follow
the sun support. Zensar’s proven alternative offers flexible SLAs,
performance-based service contracts and cost avoidance from increased
uptime. As third-party maintenance (TPM) for servers,
storage and networking equipment has gained an increased demand from
end users, especially when equipment are post warranty, Zensar’s
enhanced MVS offerings are designed to address enterprise needs now and
in the future, through a modular service package that
offers a pay-as-you-grow infrastructure-on-demand model.
Zensar’s Multivendor Support Service Offerings
include a portfolio of services to provide enterprises with increasing
value to their IT infrastructure:
·
Multivendor Support (MVS) – Provides
superior service delivery and a cost-effective alternative to the
manufacturer, especially for systems no longer under OEM warranty.
Hardware maintenance support includes call handling, on-site
and remote technical support and parts replacement/upgrade.
·
Multivendor Support Plus Monitoring (MVS+) –
Includes the benefits of Multivendor Support in addition to Zensar’s
Remote Monitoring Service (RMS), providing cost avoidance through
increased uptime and continuous improvements from
proactive alerting to trending analysis to prevent IT problems from
occurring.
·
Multivendor-as-a-Service (MVaaS) – Provides
maintenance and monitoring across hybrid data center environments
through an infrastructure-on-demand model, including migration and
integration to the cloud and technology refresh on or
off premises.
Zensar partners with clients to holistically align
IT programs and goals with enterprise strategy to deliver flexible
solutions that drive business processes as well as improve the
availability, reliability and performance of Data Center,
Security and Compliance, and End User Computing infrastructure.
Utilizing its multi-shore methodology Zensar delivers best-in-class IT
services through its global delivery centers including Westborough, MA;
Slough, UK; Veenendaal, The Netherlands; Shanghai,
China; Pune, India and Hyderabad, India.
Comments
Post a Comment