Virtusa Corporation has worked with
Pegasystems to introduce the company’s Pega-Partner Upgrade
Innovation Centers. This program is said to provide dedicated upgrade
resources and services to customers around the world, and helps
organizations stay current on major Pega platform releases, providing
vital expertise and best practices through teams devoted to
operationalizing the upgrade process. Virtusa will be enabled
to upgrade clients to the recently introduced Pega 7 platform as part
of this initiative.
Today, organizations are looking to continually optimize their
core business processes to stay ahead of the competition, reduce
operating costs, improve customer experience and drive client
success. Pega’s Build for Change platform is a solution that
empowers organizations to be more responsive to the changing needs of
business by improving processes that directly impact customers,
including automating call centers, customer service and client
onboarding processes.
“Pega 7 enables our clients to dramatically improve their
customer experience and optimize business processes in ways
previously not thought possible,” said Frank Palermo, senior vice
president -Technical Solutions Group at Virtusa. “We are thrilled
to be one of the alliance organizations participating in the
Pega-Partner Upgrade Innovation Centers, as we believe that this will
benefit our clients.”
Virtusa is among a trusted group of companies working with Pega to
create an upgrade center program that includes a repeatable
methodology for clients to successfully stay current on the latest
Pega technology. Virtusa will follow a three-phase approach --
discover, execute and transition -- to ensure that its clients are
rapidly upgraded.
“We have a long-standing relationship with Virtusa and they have
been a trusted Pegasystems partner over the years,” said John
Barone, vice president of Global Strategic Alliances at Pegasystems.
“Virtusa’s experience and breadth of capabilities made them an
ideal candidate for the Pega-Partner Upgrade Innovation Centers to
help us successfully transition customers to the latest
technology from Pega.”
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