Tata Consultancy Services (TCS) has partnered with
the Workers Compensation Insurance Rating Bureau of California
(WCIRB), using TCS’ technology expertise to develop and
rollout WCIRB’s STAR operating system. This new system will
modernize and fundamentally transform the WCIRB’s interactions with
insurers and serve as an enabling platform to deliver on its new
business strategy.
The significant improvements brought about by
the STAR ‘Phase 1’ rollout include capture and auditing of unit
statistical reports, along with production, publication and
distribution of experience rating worksheets. The second phase
includes policy data-management tools that will enable electronic
policy data reporting for insurers, and the initial release of Star
Online, a new service for carriers to manage USR data submissions,
correspondence and more. With this deployment, the WCIRB will begin
decommissioning its mainframe system and, in conjunction with the
online services provided via STAR Online, will be positioned to
provide new operational efficiencies.
This launch culminates a three-year effort to
replace WCIRB’s mainframe system. This significant and complex
project was delivered on time and on budget.
"STAR is the product of a successful
partnership among the WCIRB, our members, and our technology partner,
Tata Consultancy Services,” said Bill Mudge, WCIRB President &
CEO. “It represents a tremendous leap forward in our capabilities
and offers insurers an opportunity to streamline their interactions
with us, reduce costs, and improve operational performance. TCS
committed to bring this project home for us on time and on budget and
they fully delivered on that promise. ”
“The STAR project undertaken by the WCIRB is an
example of a true transformational program. The replacement of
mainframe systems allows the WCIRB to both streamline many internal
processes, as well as greatly improve the efficiency of its
interactions and communications with its members”, said Suresh
Muthuswami, President, Insurance and Healthcare at TCS. “We
are excited to continue our work with WCIRB as its transformation and
innovation partner of choice.”
In the 4th quarter of 2013, STAR Online will be
further enhanced to provide licensed agents and brokers with free
access to experience modifications, WCIRB assigned classifications,
and X-Mod Direct® automated alerts. Agents and brokers of record
will also be able to download experience rating worksheets and
classification inspection reports for their policyholders.
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